Terms and Conditions of Services:

By giving us the job to repair or service the equipment, the customer accepts all the Terms & Conditions of Sale & Service, contained in this document.

“The Company” means “Sacred Souls Consultants Pty Ltd T/A Willetton Computers”، and/or any of their parent/sister companies or authorised agents. “The Customer” or “Customer” means the individual / company / organisation / identity that comes to us to service, repairs or upgrade their equipment. “The equipment” means a computer, desktop computer, laptop, tablet, phone or any other piece of technology that has been brought in for repairs.

Obligation Fee Quotes: The company provides its customer with “Obligation Free Quotes” which can be provided to customer verbally, via text message or via email communication. The customer is absolutely free to allocate the job to the company or instead may decide not to proceed with the job. We welcome customer’s decision in such aspect. However, once the job has been assigned, the customer is bound by these Terms & Conditions of Sale & Service.

Customer’s Data Retention & Privacy: The company operates under STRICT guidelines when it comes to the data retention and privacy of the customer. The company advises that it will never release any of the customer’s private information including the equipment’s data to any individual, company, corporate, organisation or identity.

The company advises that in “Data Recovery Jobs” or “Data Handling Jobs”; all the customer’s data is handled carefully and securely. The data is completely deleted from our servers or backup disks after the job has been completed. The company also advises that in some cases, the data deletion may take up to 90 days from the date of job completion.

Additional Faults and Repairs: The customer acknowledges that in the course of repairing the equipment, other faults may be discovered that might need repairing as well to complete the allocated job.

The company advises that they will notify of such faults to the customer and seek their approval to repair those discovered faults as well which might incur additional charges. The customer agrees to pay for all the costs incurred by the company including repair or service of any additional faults.

Installed Software & Licenses: The customer warrants that they hold appropriate licenses for any software installed on their equipment submitted for repair. The company accepts no liability in the event that repair work causes any software product re-activations or loss of any software during the repair or service.

Insurance Reports & Charges: For insurance related jobs, the customer agrees to make payments of $180 plus GST for equipment assessment & report generation charges on their equipment. The report is sent to the owner and the insurance company to process claims against the damaged equipment. The customer understands that the company takes no responsibility if insurance company does not approve their claim after accessing the report generated by the company.

Accidental Data Loss: Although all due care is taken, the company is not liable for any loss of data during the service, upgrade or repair of the equipment. The company advises that they do take all necessary care while handling and backing up customer’s data. The customer agrees and completely releases the company from any liabilities in case of an accidental loss of data, due to the circumstances in or not in control of the company.

Fees & Charges: The approximate costs of repair, upgrade or service are generally quoted to the customer prior to accepting the job. If there is any change or addition in costs, the company will ask the customer for approval which may be verbal, over the telephone or written via text message or email.

Otherwise, if no indication of costs has been provided to the customer, all the repair and service jobs are billed at a cost of $110 plus GST per hour. This excludes the cost of any parts or equipment that may need replacement during the repair.

All repair and service jobs incur a minimum of $55 assessment fee.

In the event of warranty work, where the manufacturer deems the fault to be outside the warranty terms, the customer will still be liable for the repair costs or fault assessment labour charges.

Same Day Service Policy: The company is committed to provide you its services on a same day service basis. Most of the jobs are targeted to finish the same day. In some exceptional circumstances, the job may take longer to finish; subject to availability of parts to be installed or for any other unforeseen circumstances. The customer agrees that such delays may happen which can delay the jobs and holds the company completely not responsible if the company is not able to complete the job the same day or within the specified time frame. The company will notify the customer for such delays if they are bound to happen.

No Fix means No Charge Policy: The company supports its customers by a “No fix means No charge” policy; which means that if the company is not able to fix the issue/problem with your equipment, the company will not charge for the services provided. However, the policy does not apply to any of the parts that have been installed or used in the process to fix the issue. The customer agrees to fully pay and accepts full liability for such incurred costs.

This policy does not apply to any of the jobs; for which the price has been previously quoted to the customer before the acceptance of the job. The quote is generally provided to customer verbally or by written means if customer makes a request to do so in writing. The customer agrees that in such a case, customer is fully liable to pay for service provided as per the quote provided by the company. If there is a non-agreement between the costs / quotes provided, the price offered by the company is bound to be the final chargeable price.

Ownership of Equipment: The customer has passed on the ownership of the equipment temporarily to the company for the purpose of repairs, upgrades or services only. The company agrees to hold on to the equipment until such advised repairs, upgrades or services have been completed.

The customer also agrees that the company may or may not release the equipment back to the customer; in the event where the customer has failed to make payments to the company for the repairs or services rendered to fix or work on the equipment. The customer accepts full responsibility of the consequences in such cases and releases the company from any liabilities whatsoever.

Payments, Debts & Collection Terms:

The customer agrees to pay all repair, service, and installation costs, including for new parts or software, at or before equipment pickup. In cases of non-payment or payment disputes, the company will withhold the equipment, and the customer takes full responsibility for any consequences arising from this.

If payment is not made within 90 days, the company may move the equipment into storage and sell it, or parts of it, to recover costs. The customer must collect their equipment within 30 days of being notified of its repair status. Failure to do so or failing to provide a reasonable collection date the customer releases the company from liability for any losses, damages, or disposal of the equipment.

Notifications will be sent for up to 90 days using the provided contact details, which the customer have provided at the time-of-service request. It is the customer’s responsibility to check and ensure that the contact details are accurate and up to date. After the 90 days period, the company is no longer responsible for the equipment and may dispose of the equipment at its sole discretion.

Your Rights to Repair: We as a repair company, do all possible efforts, utilise our repair and service skills to repair or service the equipment to the best of our abilities. The company does not take any responsibility in case the customer considers that repairs have not been performed to their satisfaction.

The customer acknowledges that the customer has brought the equipment to the company in a damaged or non-working state; to have it repaired in the first place. The customer expressly waives all claims against the company for any damages to the equipment that are incidental to the technical support and services rendered by the company.

Updates to our Terms & Conditions of Sale & Service:

These terms & conditions have been put in place on 10th of October 2024 and are subject to change without any prior notice to the customer. It is customer’s responsibility to request an updated copy of Terms & Conditions from our office.

Sacred Souls Consultants Pty Ltd, ACN No: 632 370 739 T/A: Willetton

Computers, Unit 1, 7 Yampi Way, Willetton, WA 6155.

PH: 08 6383 6565

www.willettoncomputers.com.au